What is FTP?
FTP stands for File Transfer Protocol and it is the protocol for exchanging file over the Internet. FTP is used to upload and download files from a server and is done using an FTP program.
Do you recommend any FTP programs?
Here are a few FTP programs that we recommend:
Windows
Mac
What information needs to be entered into a FTP or web design program in order to upload files to the server?
| Server / Hostname: |
your-domain.com |
| Username: |
your-username |
| Password: |
your-password |
| Remote Directory: |
httpdocs |
| Port: |
21 |
The website is not loading in a browser after the files have been uploaded ot the server, what might be causing this?
- Double check that you have uploaded your files to the httpdocs folder.
- Check that you have named your default page: index.html, index.htm or index.php
A FTP program is having some problems connecting to the server, how do I troubleshoot this?
- Make sure that you have entered all the proper FTP information for your website. This was provided in the account information email that we sent to you when your website became live on our server. If you no longer know your FTP password, you can reset it using your control panel. If you no longer know your control panel password, please contact us asking for us to reset both your control panel and FTP passwords and re-send your account access information.
- Do not add "ftp." before your domain name. Your server/host name is just your domain name only, without any prefixes.
- Double check that your FTP program is set to access port number 21.
- Verify that you currently have a connection to the internet and that your ISP is not having any problems.
- If you are behind a firewall, make sure that it is not configured to block access to port 21 on outbound connections. Also, you should enabling "passive mode" on your FTP program since some firewalls require this when using FTP.
- If you have a slow Internet connection, try increasing the time-out value setting in your FTP program.
When the files are uploaded to the server they are corrupted, what might be causing this?
Make sure that your FTP application is set to automatically detect ACSII or binary mode.
How do you change the password for FTP access?
The password for FTP can be reset using your control panel.
- Log in to your control panel.
- Select the domain name.
- Click on "Setup".
- Next to the "New FTP Password" box, enter the new password. Next to the "Confirm Password" box, enter the new password again, then select "OK".
Do you offer anonymous FTP?
For security reasons, we do not support anonymous FTP.
Is it possible to upload files to a website using SFTP (Secure FTP) or SCP (Secure Copy)?
We do not offer SFTP or SCP access to our servers because it would require granting shell access. For security reasons, we do not offer shell access under any circumstances. The improved security that comes from SFTP and SCP is far outweighed by the risks inherent to the enabling of shell access on a public server.
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