What data centre does Illumen use?
Illumen's server are located at Rackspace's world-class, Tier-1 data centres that have a zero-downtime network policy and rapid hardware replacement program. Rackspace has been rated as one of the most reliable data centers by Netcraft, an organisation that monitors Internet performance.
How are the servers backed up?
Full server backups are run each week, with daily differential backups. Old backups are stored offsite and retained for two weeks. Our server backups are for restoring an entire hard drive in case of a hard drive failure or server compromise where all of the data is lost.
We do not offer any kind of selective file backup/restore services.
It is always a good idea for you to backup your website and emails locally on your own system in case you accidentally delete files from your website or experience other types of data loss. If you are trying to restore lost files that you do not have locally, try searching for your website with The Internet Archives WayBackMachine or Google's cached version of your website.
What is your privacy policy?
You can find this on our Privacy Policy page.
How long has Illumen been in the hosting business?
We started hosting our first websites in 2003.
Who are some of Illumen's customers?
We host all types of websites used by individuals, non-profit organisations and businesses. Have a look at our case studies to get a better idea of some of the companies who use our services.
Can weblogs (blogs) be installed on Illumen's servers?
Yes, Illumen supports many popular weblog scripts, including WordPress. WordPress is a popular webblog script which is easy to install and use.
Does Illumen offer a money-back guarantee?
Yes, we have a 30-day, money-back guarantee. If you are not completely satisfied with our hosting within the first 30 days that your domain is live on our server, we will refund your money.
Refunds are issued by electronic transfer or cheque.
Does Illumen require any minimum contracts?
No, you can pay for hosting on a month-to-month basis.
Does Illumen provide Internet connectivity like dial-up or DSL services?
Illumen does not provide any type of Internet connectivity. You will need to have Internet access in order to access your web hosting account.
Does Illumen offer website design, development or maintenance services?
Yes, please find out more about our website services.
Can a website hosted with Illumen be used for commercial purposes?
Yes. It is your website and you can do whatever you want with it as long as it's within the guidelines outlined in our Terms of Service agreement.
Do you host adult (porn) websites?
We do not host adult/porn websites, but we do allow nude photography, erotic art/writing and other erotic material. You are responsible for making sure that you provide proper warnings and disclaimers concerning the contents of your website.
Our definition of a porn website is a website that sells memberships to access adult images and video or a website that is solely setup to distribute adult images and video.
If you are not sure whether your website meets our guidelines, please
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the URL of your website and we will let you know if it is the type of website we can host.
Do you support streaming media (audio and video)?
It would depend on how you are trying to stream the media. Single steams via http are fine, but we do not support multiple, simultaneous streams.
Do you offer hosting on a Microsoft platform?
No. All of our servers run Red Hat Linux.
Do you support Microsoft's FrontPage Server Extensions?
For security and performance reasons, we do not support FrontPage Server Extensions. However it is possible to still build your website using FrontPage, assuming you have disabled the extensions feature.
Do you offer shell access?
For security reasons, we do not offer shell access under any circumstances, including telnet, SSH, SFTP or SCP.
Do you offer anonymous FTP?
For security reasons, we do not support anonymous FTP.
What are some of the other programs or services are not supported by Illumen?
We do not offer or support the following programs or services:
- Anonymous FTP
- Shell access, including telnet, SSH, SFTP or SCP
- Streaming media server (http streams are ok)
- PostgreSQL (PgSQL), Mini SQL (mSQL), MS SQL, msql.pm, msqlJava, W3-mSQL, ODBC/DSN, DBase, FoxPro, Access, Oracle
- Microsoft FrontPage Extensions
- Microsoft Active Server Pages (ASP), ASP.net, Chili!Soft ASP
- Microsoft Visual InterDev
- ColdFusion
- Java Server Pages (JSP), Tomcat JSP, Java servlets
- CVS or Subversion repositories
- Miva, CyberCash
- WebDAV
- Zope, WebSphere
- Pike
- Lasso
Do you offer any kind of custom web hosting (e.g. DNS hosting)?
We do not offer the following hosting scenario:
- DNS only – You just want us to host your DNS only and point to your remote server.
Is it possible to install external software on the server?
We do not allow outside software or programs to be installed on our servers. This is to preserve the security and integrity of our servers while maintaining optimal performance. Since many websites share one server, additional software for one website might adversely effect the performance other websites on the same server, as well as create additional security concerns. All the software we are currently running on our servers has first been thoroughly tested to make sure it does not present any performance or security issues.
Do you have a reseller program or do you co-locate servers?
No. Our focus is on hosting individual websites only. We are considering a reseller programme in the future.
Do you offer any e-commerce packages?
We do not offer any pre-packaged e-commerce services, but do undertake custom website development work in this area.
How do you go about submitting a website to the major search engines and improve search ranking?
We do not recommend that you use any search engine submission services, since it is impossible for any company to guarantee your website's rank in search results, regardless of how much they charge you. Instead what we recommend is that your read through Google's Information for Webmasters and develop your website within these parameters. Once you have launched your website, add your URL to Google. We suggest you also read through the guidelines for the other major search engines and submit your website with them as well.
Some great resources for search engine information and optimisation are Search Engine Watch, Spider Food and Matt Cutt's blog.
Why are visitors receiving a "403 Error > Forbidden" page when they try to view the contents of a directory?
If a directory does not contain a default page (ie. index.html), then visitors will receive a "403 Error > Forbidden" page. This is because directory listing is disabled by default on our servers. Once you upload a default page, they will no longer see this warning.
If you wish to enable directory listing for a directory, you'll need to create a .htaccess file that contains the following line:
Options +Indexes
Then upload this .htaccess file to the directories that you wish to make publicly browsable. If you want this to be applied to your entire site, then you need to upload it to the top level of your /httpdocs (or /httpsdocs) directory. If you are already using .htaccess files, make sure that you include the existing information from your current .htaccess files before you upload your new version.
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