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Last updated October 28, 2005
Fair information practices
Illumen is dedicated to treating our customers' information in a manner that is consistently
fair, ethical, and responsible. This commitment to fair electronic information practices is vital
to our business, and means that we will always endeavour to:
- Exercise reasonable precautions to protect personal information from loss, misuse,
unauthorised access, disclosure, alteration or destruction.
- Implement reasonable policies and procedures to ensure that personal information is used or
retained only for the purpose for which it was gathered.
- Take reasonable measures to ensure that we have accurately and completely recorded
information as provided by you.
- Provide you with reasonable access to your personal information, and with procedures for
correcting or updating that information as needed.
Types of information collected
In the normal course of business, Illumen receives various types of digital information from our
customers and other website visitors:
- Browser data - Illumen may analyse users' browser settings and IP
address data to optimise delivery of web content through our sites. Any data collected in this
way will be entirely anonymous and will be used solely for analytical purposes.
- Cookie data - Cookies are employed on a limited basis to facilitate
certain interactions with our customers. For instance, logging into the
control panel will set a
session cookie to maintain your logged-in state. We do not employ cookies to track anonymous
visitors and we will never set a persistent cookie without your explicit prior approval. If you
are concerned about cookies, we recommend that you set your browser to notify you accordingly;
however, setting the browser to refuse all cookies, will prevent access to certain
functionality within our website.
- Form data - In the process of creating and managing their accounts,
Illumen customers provide personal information and security passwords. This information is used
to set up and manage your account, to authorise payment for services, and as a means for
Illumen to contact you.
- User data - In the course of using their accounts, Illumen customers
routinely send, receive and store various files using our servers, e.g. their personal email.
While we do not solicit this information, and we are not responsible for its content, we take
reasonable precautions to ensure that it is safeguarded while in our possession.
Information security safeguards
Illumen will protect the confidentiality of its customers' account information and personal
communications to the fullest extent possible, consistent with the law and the legitimate interests
of Illumen and our customers. To that end, we have implemented substantial security measures to
prevent the loss, misuse, unauthorised disclosure, or unauthorised alteration of information under
our control. These safeguards are both procedural and technological in nature. We take our
responsibility very seriously in this area, and perform regular security reviews and updates on all
relevant systems.
Where appropriate, and to safeguard the electronic transmission of sensitive data, for example
credit card information, the control
panel and customer forms use industry-standard SSL (Secure Sockets Layer) with 128-bit
encryption and SSL Certificates.
Putting your information to good use
We use the information received from our customers to ensure that they are billed properly, that
their accounts are administered correctly, and that services are correctly delivered.
After you have signed-up for Illumen's web hosting services, we may be in contact regarding your
account, any support questions you've sent to us, or other matters relating to the services. These
communications are essential to our relationship with you and our ability to serve you. Furthermore,
they sometimes give us helpful insights into our customers' needs and preferences, and for that
reason may be retained for our future use.
Keeping your information current
Our primary means of knowing our customers is through the information they provide when they
sign-up for our web hosting services. All of the information requested from you when you sign-up
for our services is required unless otherwise noted on the relevant form. When you purchase our
services, you agree to provide and maintain accurate, complete and updated information.
Illumen customers can update their account information at any time by
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
. You may update your information at any time,
and as often as necessary.
Overlap with public records
Illumen customers should keep in mind that whenever an Internet domain name is registered, the
contact information provided to the domain registrar becomes a matter of public record. Even though
Illumen will not disclose this information to unauthorised parties, by
ICANN rules it is already freely available to
marketers.
Disclosure of personal information
Illumen never sells, leases, or exchanges customer information for marketing purposes. We
appreciate your business, and we put a premium on your privacy that's much higher than any potential
gain from advertising sales. For the same reason, we do not accept advertising on our web sites.
As a result of doing business with us, our vendors may from time to time have access to our
customers' information, but they may not use such information for any purpose other than providing
the agreed-upon service. For example, we routinely transmit credit card information to our merchant
bank, but the bank is not authorised to use that information for any purpose other than processing
the payment at hand. Whenever our vendors have access to our customers' information, we hold them
to the same standards of security and confidentiality that we observe.
Illumen will disclose personal data, including customer email or server files in our possession,
only if directed to do so by court order, warrant, subpoena, or other valid legal process. We will
only disclose personal data when we have a good faith belief that the law requires such disclosure,
or when we have reason to believe that such disclosure is both legal and necessary to identify, make
contact with, or bring legal action against someone who may be causing harm or interfering with the
rights or property of Illumen, our customers, or others.
Illumen disclaims any intention to censor, edit or engage in ongoing review or surveillance of
communications stored on or transmitted through its facilities. Illumen will, however, review,
delete or block access to communications that may harm Illumen or others. The grounds on which we
may take such action include, but are not limited to, actual or suspected violations of our
Acceptable Use Policy (AUP) and Terms of Service.
Our accountability to you
You have our promise that we will not treat your personal information in any way that is
inconsistent with this Privacy Policy. If you ever believe that this is not the case, please let us
know about it, using the information located on our Contact page.
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